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EMP Returns Policy
1. The customer must check all
delivered product(s) to ensure the product(s) are what was ordered.
Any and all risk with the usage in any way is passed over to the
customer upon receipt of delivery of the product(s)
2. Any and all defects must be
reported to EMP with 24 hours for investigation and remedy. EMP
reserves the right to dismiss claims of defects and the like after
24 hours have passed.
3. Returns to EMP must be agreed in
writing by us to take place.
4. As with all print, deviations can
occur. This is due to most PC monitors in the UK being RGB and not
calibrated for true colour output hence variations of typically
5-10% may occur in the finished product. EMP is not responsible for
this in any way.
5. If in the event the customer
refuses a reprint or does not forward to us print data and in so
much as the customer refuses proof copies of a reprint with our
absolved of any liability whatsoever.
6. EMP are not responsible for any
losses arising with regards to printing being delayed and in such
events as the customer chooses to use the services of a
leaflet distribution service and has paid a fee to the distributor
accordingly. EMP will seek to reprint the product(s) per the above
points (1-4)
7. The customer is responsible for
approving artwork prior to print and in receipt of a proof copy from
EMP. Upon final proof and agreement of the proof by the customer ,
EMP will then print the approved copy. In the event the delivered
item is not to the customers expectations and the customer agreed to
the final proof, EMP is not liable in any way an a full reprint at
full price is chargeable to the customer. |